Ex-911 operator arrested for dropping callers: ‘Ain’t nobody got time for this’

Houston Police Dept.
Photo credit: Houston Police Dept.

Meet Crenshanda Williams, 43. According to reports, the 911 operator was recently arrested for allegedly hanging up on thousands of callers over a six-month period.


Back in March, Jim Moten said he phoned 911 after witnessing two vehicles speeding down Highway 45. However, seconds into the call, it dropped, or so he thought. “What I thought at the time I thought my phone had dropped the call,” Moten told WABC-TV. “Come to find out I was hung up on.”


According to court documents, Williams was the 911 operator who accepted Moten’s call, alleging that before he could even finish explaining, Williams could be heard saying, “Ain’t nobody got time for this. For real,” before disconnecting.

“If someone calls in to report an incident, whether the person feels this is an emergency or not, you should have time for it,” said Moten.
It angers Moten to know that investigators said she’s done it before. Charging documents said she had an abnormally large number of “short calls” that lasted no more than 20 seconds.


“This is a person that probably doesn’t need this job,” Moten said.

Even more shocking, the charging documents allege that on March 12, a man dialed 911 to report a deadly armed robbery, after walking into a store and hearing five to six gunshots before retreating to his car. Upon calling 911, the man claimed that Williams, who accepted the call, immediately hung up on him. When he called back, Williams sighed before hanging up on him again, police allege. The third call, however, went to another dispatcher, and the man was able to file a complaint.

In April, following an investigation into Williams, supervisors discovered a large number of calls she handled lasted less than 20 seconds. In fact, after analyzing the Houston Emergency Center database, authorities discovered that “thousands of short calls [had] been attributed to the defendant” between October 2015 and March 2016.

When questioned about the incidents, Williams allegedly told Houston police that she often disconnected calls if she wasn’t in the mood to talk. She was fired on Aug. 4. Williams, 43, is set to appear in court next week, where she will face two counts of interference with an emergency telephone call.

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