The 26-year-old pop star was due to perform at the star-studded event in New York City, but she was placed on vocal rest by her doctor.
The “Levitating” hitmaker wrote last week: “As most of you know I’m currently suffering laryngitis and have been on vocal rest per my doctor’s orders. I was hoping for a faster recovery, but unfortunately, I’m still under the weather and unable to perform at the iHeartRadio Z100 Jingle Ball. I’m extremely disappointed, I was really looking forward to kicking off the holiday season performing at this year’s Jingle Ball. I’m so sorry I won’t be there to celebrate the season with all my fans, but I hope you enjoy the rest of the amazing lineup the show has planned for you all. Sending my love to you all!”