The incident A routine package delivery turned hostile when an Amazon driver faced racism while attempting to follow standard delivery protocols, highlighting ongoing issues of
Renowned rapper Juvenile has made headlines after a recent incident involving American Airlines that left him and his wife feeling disrespected. The situation unfolded during
In a recent incident that has sparked outrage on social media, an older White man has been labeled a male Karen after he was caught
The finance industry has always been at the forefront of adopting new technologies to enhance its operations and services. In recent years, artificial intelligence has
The once-thriving eyelash extension industry is facing a downturn as consumers grapple with inflation and shift towards DIY beauty solutions. The industry, which saw a
In today’s competitive business landscape, entrepreneurs constantly seek ways to enhance customer experience to drive business loyalty. Understanding and prioritizing customer needs is paramount to
Starting a successful braids salon can be an exciting venture for anyone passionate about hair care and beauty services. As the popularity of braided hairstyles
Are you passionate about travel, eager to explore new horizons and thrive on meeting diverse people? If so, a career as a flight attendant could
MogulCon has proven that they are not just another women’s empowerment brunch but is earnestly empowering women in business by providing resources to build their
For many who have a job dealing with the public, a rude customer can be a life-changing experience. For instance, a worker that lashes out
In today’s society, everyone seems to be using a cell phone. In fact, it is not uncommon to see a cashier at many businesses on
A flight home after a wedding ended in an embarrassing arrest for a North Carolina woman. Rosetta Swinney, 53, boarded a Frontier Airline flight from
The discrimination against Black people continues as cellphones capture the incidents. The latest episode of Hello 911, they black occurred at Boston’s Logan International airport, when
https://www.youtube.com/watch?v=nhqcqi63eRY A customer at a Dunkin Donuts decided to show a shocked cashier what “thirsty” means outside the club. An unidentified woman confronted with the
It is said that bad news travels faster than good news. When it comes to customer service, if the service is bad, the world will
It seems that US air carriers are taking a hard line against passengers for what could be arguably called minor situations that have escalated into
Royalyn Reid is one of a few African American customer service experts on a national level. She is the CEO of the Dallas, Texas-based company
Kim Martinez owns Creative Kimistry Inc., a customer service training company. “At Creative Kimistry, we train employees — clerks, cashiers, receptionists, telemarketers and upper management
